Roadnet Live Remote Support
Roadnet Technologies is dedicated to providing world class support for our customers, which is why we use LogMeIn - Rescue. This solution provides a highly secure connection with end-to-end 256-bit SSL encryption. This is the same security level trusted by major banking institutions and government agencies. Your session will be recorded for training and quality control purposes.
If you are currently a Roadnet Transportation Suite user, and would like a member of our support team to assist you with a support issue, please contact our help desk at 800.762.3638 to initiate a support call. Once our support representative has determined a remote connection is needed, please return to this page and follow the instructions below.
Log In to Live Remote Support
Step 1: Your Roadnet Technologies support representative will provide you with a unique connection code. Please enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2: You will be prompted to download a small virus-free applet. All traces of this applet disappear from the remote PC when the session is finished.
Step 3: With your permission, your support technician can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Please enter the code you received from your support technician and click the button to proceed.